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Graduate careers launched
RICS registered surveyors
Valuation every 25 seconds
million turnover in 2020
The e.surv story
The e.surv story began in 1989 when, as GA Valuations, we formed a subsidiary of general insurance provider, General Accident.
In 1992, the valuation business was separated from the company’s estate agency division and in 1999, on the cusp of a new millennium, we rebranded as e.surv Chartered Surveyors.
General Accident (then known as CGU) merged with Norwich Union in 2000 – the same year that we took our first valuation booking over the internet. We’ve been tracking and reporting everything online ever since.
Of course, what seemed like futuristic technology back then now forms part of daily life, but that hasn’t stopped us from trying to find new and better ways of doing the things that make a difference to our customers.
It wasn’t until 2004 that e.surv and our sister company, Your Move, left Norwich Union, and LSL Property Services PLC was formed. The Group continued its expansion through the acquisition of Reeds Rains Estate Agency, Homefast Property Lawyers, St Trinity Asset Management (formerly Halifax Corporate Services) and Templeton LPA.
In 2006, LSL Property Services plc was listed on the UK Stock Exchange in a £220m flotation and today, it remains one of the country’s leading providers of residential property services.
And e.surv? We’ve remained profitable despite experiencing some of the worst conditions in the UK housing market for over 25 years and have gone on to win award after award within our industry.
We’re very proud of the award-winning business we’ve built, and of the people we call clients and colleagues. Given our success to date, imagine what we can achieve together in the future…
Our people
Steve Goodall
Managing Director
Formerly Chief Executive of ULS Technology PLC and Managing Director of Legal & General Surveying Services (LGSS), Steve joined e.surv in January 2021.
Richard Sexton
Business Development Director
Richard joined LSL in 1991 and has held various management positions in property services, asset management and valuation.
Russ Hewitt
Operations Director
Russ joined e.surv in 2014, having previously held senior roles with Capita and Cable and Wireless.
Paul Richardson
Interim Risk and Governance Director
Paul joined e.surv in 2021. An experienced Director, Paul has management experience across a number of compliance and risk activities including Conduct, Operational resilience, and Enterprise Risk, acting as DPO and AMLRO for several organisations.
Greig Barker
Finance Director
Greig joined e.surv in 2019 from his role as Operations and Finance Director with LSLi Estate Agency. He has over 17 years’ experience of the property services industry.
Bridget Charlton
Head of H.R.
Bridget joined LSL Property Services plc in 2006 and has extensive experience of HR matters, including employee relations, Reward, TUPE and Organisational Design.
Justin Twomey
Propositions Director
A Chartered Building Surveyor, Justin played a key role in the development of the e.surv Remote Valuation solution. In 2018, he was appointed as Account Director for Lloyds Banking Group and in 2020, was appointed as Propositions Director.
Mark Wilkinson
IT Director
Mark joined e.surv in 2016, tasked with driving continual improvement through the strategic alignment of people, process, and technology. With multi-sector experience, Mark has a proven track record of increasing uptime, agility and responsiveness across the IT infrastructure and digital estate.
Emma Short
Brand Communications Director
A committed storyteller, Emma joined in e.surv in 2015, with over 25 years’ experience in corporate communications across a range of sectors including FMCG, retail, blue chip, not-for-profit and agency.
James Ginley
Director of Technical Surveying
James joined e.surv in 2021 from Legal & General Equity Release, having previously held the role of Head of Technical Surveying at Legal & General Surveying Services. He is a member of the Equity Release Council‘s Standards Board.
Our awards and accreditations
2021
The Mortgage Awards 2021: Mortgage Surveyor of the Year
2020
Mortgage Finance Gazette Awards 2020: Best Surveying Firm
Mortgage Strategy Awards 2020: Best Surveyor / Valuer
2019
Moneyfacts Awards: Highly Commended
ISO27001: Information Security
RoSPA Quality Safety Audit – Level 3
BS 18001 Occupational Health and Safety Audit System
What Mortgage Awards: Highly Commended – Best Survey Provider
Our purpose, vision and values
PURPOSE
VISION
VALUES
We deliver what we promise, when we promise it
We know that for each homebuyer, a survey is a very personal matter. For that reason, we don’t think of our services as simple transactions – we think of them as promises. We apply our passion for property to every case, placing our customers at the heart of every decision we make, every product we design and every process we introduce.
We put our customers – and their needs – first
We build trusted and valued relationships with our clients and partners, most of whom we’ve worked with for many years. Our approach to customer service delivery and innovative product development reflects the needs and values of our clients. And by employing the best people in the market who share our passion, we continue to meet – and exceed – the needs of the market and deliver an efficient and cost-effective service.
We take an honest approach to business
As a regulated business, we have a responsibility to operate legally, ethically and transparently, maintain professionalism at all times, and test everything we do against the standards that matter to both us and our customers.
We listen, learn, and find better ways to make a difference
Our ability to meet our customers’ needs relies on our people being confident and competent in delivering an excellent service. We’re driven by feedback from our clients, customers and colleagues, and we’re specialists in turning opinions and ideas into positive action.
Our environment
We’re committed to working in a way that both respects and protects our environment and reduces carbon emissions. That’s why we always email our reports to you (although you can request a paper copy at an additional cost) and when we produce printed literature, we use paper from sustainable forests.
And, as we’re conscious of all the miles our surveyors rack up as they travel around the UK, the carbon emissions of our main car fleet are capped at 130g/km.
Our corporate charity
We’ve spent almost 30 years helping customers to purchase their dream home. So when it came to nominating a good cause to support, Coming Home was an obvious choice. Coming Home is the Haig Housing Trust’s fundraising campaign to provide specially adapted homes for severely wounded ex-service personnel.