Coronavirus Information Hub.

As the UK Government and devolved administrations prepare for a general easing of COVID restrictions, we have reviewed our own safety and wellbeing measures.

We are very conscious that while a level of risk persists, not everyone will be comfortable with the total removal of safety protocols. While the legal requirements for social distancing have been removed, we will continue to exercise a degree of caution until further notice, asking our customers and surveyors to take a few extra safety precautions during physical property inspections.

For more information, watch our short video and take a look at our Safety and Wellbeing Charter which sets out our commitment to the ongoing health, safety and wellbeing of everyone we work with.

Putting safety first

As a responsible business, the safety and wellbeing of our colleagues, customers, householders, and the wider public is our overriding priority. Our response to the COVID-19 pandemic continues to be led by the Government guidance and the protocols set out by our professional body, the Royal Institution of Chartered Surveyors (RICS).

What sort of health and safety precautions have we taken to minimise the risk of infection during property inspections?

We have taken the time to ensure appropriate health and safety arrangements to protect colleagues and customers. This includes personal protective equipment (PPE), the completion of risk assessments before and during any visits, and colleague training on new safety processes. And when booking an appointment, we will advise all householders on what to expect when our surveyor visits their property.

What should I do if I'm contacted as part of the Government's Test and Trace initiative?

If you are contacted as part of the Government’s Test and Trace initiative and asked to isolate due to an increased risk of infection, please contact us immediately on [email protected].

So, what can you expect on the day of the inspection? Is there anything you should do differently, and what will the surveyor do?

To help you understand what to expect before and during the property inspection, we have created a Safety and Wellbeing Charter (which can be seen below) and a short video. Please do let us know if you have any questions.

Safety and Wellbeing Charter

To help you understand what to expect before and during the property inspection, we have created a Safety and Wellbeing Charter which is available in 15 languages. Alternatively, please take a look at our short video.

ARABIC

GUJARATI

POLISH

SPANISH

BENGALI

HINDI

PUNJABI

URDU

CHINESE

LATVIAN

ROMANIAN

WELSH