Coronavirus Information Hub.
Following the guidance set out by the UK Government and the RICS, we’ll be asking our customers and our surveyors to take a few extra precautions in these extraordinary times.
Please watch our short video to find out what to expect when an e.surv surveyor visits your property, and read our Safety and Wellbeing Charter which is available in 11 languages.
Over recent weeks, we have welcomed the change in legislation that enabled a gradual return to physical property inspections for surveys and mortgage valuations. We’re now able to conduct physical property inspections across the UK (unless localised lockdown applies) and we’re pleased to get back out into our local communities to support those seeking to complete property transactions.
While the restrictions on social distancing have been relaxed, we will still be asking our surveyors and customers to take extra precautions before and during property inspections. For more information, watch our short video and take a look at our Safety and Wellbeing Charter. You can also read our Risk Assessment Certificate, which sets out our commitment to the ongoing health, safety and wellbeing of everyone we work with.
Putting safety first
As a responsible business, the safety and wellbeing of our colleagues, customers, householders, and the wider public is our overriding priority. Our response to the COVID-19 pandemic continues to be led by the Government guidance and the protocols set out by our professional body, the Royal Institution of Chartered Surveyors (RICS).
What sort of health and safety precautions have we taken to minimise the risk of infection during property inspections?
What should I do if I'm contacted as part of the Government's Test and Trace initiative?
So, what can you expect on the day of the inspection? Is there anything you should do differently, and what will the surveyor do?
Safety and Wellbeing Charter
To help you understand what to expect before and during the property inspection, we have created a Safety and Wellbeing Charter which is available in 11 languages. Alternatively, please take a look at our short video.