Coronavirus Information Hub.
As the UK Government and devolved administrations prepare for a general easing of COVID restrictions, we have reviewed our own safety and wellbeing measures.
We are very conscious that while a level of risk persists, not everyone will be comfortable with the total removal of safety protocols. While the legal requirements for social distancing have been removed, we will continue to exercise a degree of caution until further notice, asking our customers and surveyors to take a few extra safety precautions during physical property inspections.
Putting safety first
As a responsible business, the safety and wellbeing of our colleagues, customers, householders, and the wider public is our overriding priority. Our response to the COVID-19 pandemic continues to be led by the Government guidance and the protocols set out by our professional body, the Royal Institution of Chartered Surveyors (RICS).
What sort of health and safety precautions have we taken to minimise the risk of infection during property inspections?
What should I do if I'm contacted as part of the Government's Test and Trace initiative?
So, what can you expect on the day of the inspection? Is there anything you should do differently, and what will the surveyor do?
Safety and Wellbeing Charter
To help you understand what to expect before and during the property inspection, we have created a Safety and Wellbeing Charter which is available in 15 languages. Alternatively, please take a look at our short video.