Coronavirus Information Hub.

Following the guidance set out by the UK Government and the RICS, we’ll be asking our customers and our surveyors to take a few extra precautions in these extraordinary times.

Please watch our short video to find out what to expect when an e.surv surveyor visits your property, and read our Safety and Wellbeing Charter which is available in 11 languages.

Alternatively, please browse through the FAQs below or get in touch if you have any questions.

Over recent weeks, we have welcomed the change in legislation that enabled a gradual return to physical property inspections for surveys and mortgage valuations. We’re now able to conduct physical property inspections across the UK (unless localised lockdown applies) and we’re pleased to get back out into our local communities to support those seeking to complete property transactions.

While the restrictions on social distancing have been relaxed, we will still be asking our surveyors and customers to take extra precautions before and during property inspections. For more information, watch our short video and take a look at our Safety and Wellbeing Charter. You can also read our Risk Assessment Certificate, which sets out our commitment to the ongoing health, safety and wellbeing of everyone we work with.

Putting safety first

As a responsible business, the safety and wellbeing of our colleagues, customers, householders, and the wider public is our overriding priority. Our response to the COVID-19 pandemic continues to be led by the Government guidance and the protocols set out by our professional body, the Royal Institution of Chartered Surveyors (RICS).

What sort of health and safety precautions have we taken to minimise the risk of infection during property inspections?

We have taken the time to ensure appropriate health and safety arrangements to protect colleagues and customers. This includes personal protective equipment (PPE), the completion of risk assessments before and during any visits, and colleague training on new safety processes. And when booking an appointment, we will advise all householders on what to expect when our surveyor visits their property.

What should I do if I'm contacted as part of the Government's Test and Trace initiative?

If you are contacted as part of the Government’s Test and Trace initiative and asked to isolate due to an increased risk of infection, please contact us immediately on [email protected].

So, what can you expect on the day of the inspection? Is there anything you should do differently, and what will the surveyor do?

To help you understand what to expect before and during the property inspection, we have created a Safety and Wellbeing Charter (which can be seen below) and a short video. Please do let us know if you have any questions.

Safety and Wellbeing Charter

To help you understand what to expect before and during the property inspection, we have created a Safety and Wellbeing Charter which is available in 11 languages. Alternatively, please take a look at our short video.

Arabic

GUJARATI

ROMANIAN

Bengali

HINDI

URDU

Chinese

POLISH

WELSH

ENGLISH

PUNJABI

Got a question?

If you have a question, please don’t hesitate to get in touch on 0800 169 9661 or email [email protected].