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0800 169 9661

Operations Manager

Kettering, UK
Permanent Full-Time
Hybrid
JobID 19296

The opportunity

An exciting vacancy has arisen for an Operations Manager to lead and manage several support teams within Central Operations. The ideal candidate will drive the customer focused culture and meet the business requirements and to ensure the department operates as a centre of excellence.

 

The position is based in Kettering although home working/hybrid is an option.

 

Responsibilities

  • Develop comprehensive knowledge and understanding of all department processes and systems to enable you to provide active leadership and prioritisation to support the team and our customers.
  • Effective Change Management - driving, handling and leading periods of change whilst displaying motivation and encouraging behaviours.
  • Work closely with HR on all aspects of people management including performance, absence and disciplinary processes.
  • Resolve and drive measures to reduce complex or contentious/complaint issues, acting as the escalation point for the teams - customers, third party suppliers and lender relationships.
  • Production and analysis of various MI, proactively reporting recommendations to senior management
  • Completing quality assessments on service interactions/tasks/cases to ensure it is completed to the highest standards.
  • Be a subject matter expert (SME) in all things customer service and operations related.
  • Identify, drive and implement ongoing improvements and countermeasures necessary to close any service delivery or people performance gaps.

 

Knowledge, skills & Experience

 

  • 3-5 years’ team management experience of managing a large operational area to include system, process and service enhancements
  • Previous experience of working in a customer service management position
  • Experience of operating in a fast-paced environment
  • Professional, dynamic, proactive, positive and flexible with a "can-do" attitude
  • Leadership flair with the skill to motivate others to perform and exceed expectations

 

 

Trading since 1989, we're the UK's largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services PLC Group, which includes household names Your Move and Reeds Rains, as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

Apply 

 

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Loren Worrall on 07800705566 or [email protected] – alternatively apply with your CV and covering letter for a quick response.

 

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE


e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.

 

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

What’s on offer?

A Rewarding Package

Market-leading salary & generous incentive package

Company Car Offering

Car allowance or company car options from a range of premium brands

Diverse and Consistent Workload

A great variety of work in every postcode

Work From Anywhere

Home-based working with our cutting-edge iPad technology

Tools for Success

We’ll provide you with everything you need and more to support your activities

Flexible Benefits

Private healthcare, pension scheme top ups, retail vouchers, Income Protection and Critical Illness cover

Invest in Your Growth

Keep your professional development on track with paid RICS membership and fully covered CPD requirements

Share Our Success

Become a true partner in our growth with access to SAYE and BAYE share investment plans

Investing in you

Our people are at the core of everything we do. We invest to provide efficiencies, enabling our surveyors to spend more time sharing their expert advice. We make a conscious effort for continuous growth and development of our people.

Frequently asked questions

Whether you’re buying a house, thinking of buying a house or just keen to understand more about the home buying process, you’re in the right place. We’ve been helping homebuyers for over 30 years and have national coverage with local experts.

  • What are the benefits of a HomePlus Home Survey Report?

    The HomePlus Digital Survey is a fully interactive, digital report, delivered directly to, and accessible on, your device. It offers much more than the standard Level 2:

    Defects and areas of concern are given a traffic light rating – so you can quickly review the “Red Lights”.

    It includes Energy Saving Trust information about the property’s probable energy costs, carbon emissions, proposed energy improvements and their potential savings.

    It also includes local area information, including schools, crime rates and broadband facilities.

    There are links to Checkatrade tradespeople, so you can obtain quotes for any repair or maintenance work.

    As the report is digital, you get instant access, and can move through the information more easily. You can zoom in on images, so you can see what the surveyor is reporting.

    You access the HomePlus Home Survey online, so it is delivered quickly and directly. And when it is available, your surveyor will book a call with you to talk you through the main items and discuss any concerns.

  • How much does a HomePlus or RICS Level 2 Home Survey cost?

    The value is far greater than the cost. The cost of an RICS Level 2 Home Survey varies depending on factors such as size and value of the property being surveyed. However, typically the cost ranges from £400 – £800+. It’s important to remember that this cost is an investment in your future. By having all available information about your potential new home before committing to purchasing it, you can make sure you don’t end up with costly surprises down the line.

    As a digital offering, the HomePlus digital survey costs less than the Level 1, Level 2 and Level 3 surveys.

  • How does it differ from the RICS Level 1 Report?

    The RICS Level 1 was formerly known as a condition report. It provides a basic inspection and report into the condition of a property. It is not as indepth as a Level 2 or Level 3.

    Your RICS surveyor will NOT give their professional opinion or advice on issues, repairs or maintenance, as they would for higher level surveys. They will only report on the condition.

    This is a paper-based/pdf report, and is not digitally interactive, unlike a HomePlus survey.

  • How does it differ from the RICS Level 3 Report?

    The RICS Level 3 Home Survey was formerly known as a Building Survey. It does NOT include a valuation, but does provide a more comprehensive report, going into more detail. If required, the Level 3 may test services (plumbing, electrics, heating) and give an indication into the cost of repair work.

    If your property is particularly old, or neglected, or significantly altered or extended, you may need a RICS Level 3 report – the Level 2 may not be adequate.

    The Level 3 is a paper-based/pdf, and not a digitally interactive report.

    Give us a call to discuss your needs on 08001699661.

Take your next step
We want to help our people to be the best version they can through a supportive culture, access to personal development and continuous improvement of our practices. If you'd like to be part of that apply now.