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Area Operations Manager - North

Remote, UK
Permanent Full-Time
Hybrid
JobID 19153

The opportunity

Trading since 1989, e.surv is the UK’s largest and leading provider of residential valuation and property risk services. Employing over 600 RICS-registered surveyors across England, Wales, Scotland and Northern Ireland, e.surv completes the equivalent of one property inspection every 25 seconds. With industry-leading technology, nationwide postcode coverage and a wealth of property risk expertise, e.surv could be a great choice for your next career move. 

We're part of the LSL Property Services PLC Group of companies, which includes household names YOUR MOVE and Reeds Rains, as well as the mortgage broker network First Complete. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

Over the past 30 years, we’ve enjoyed huge success, kick-starting and developing the careers of hundreds of residential surveyors. 

 

We are now looking for an Area Operations Manager to join the North Operations Management teams. The successful candidate will lead and shape regional resources, building a team to achieve productivity, quality and service standards. 

 

We're looking for candidates with relevant experience and a RICS accreditation is required. If you or someone you know is interested in this role, find out more below. 

 

Key Responsibilities

  • Managing, developing, coaching, mentoring and motivating a team of operational surveyors and graduate trainees to meet business objectives.
  • Promoting and creating a high performance culture within the region.
  • Ensuring compliance and quality standards are adhered to, to deliver service excellence and mitigate any risks.
  • Promoting risk management.
  • Applying regional knowledge and expertise to support business objectives. 
  • Encouraging working practices within established protocols.
  • Contributing to the operational strategy of the business by supporting the Regional Operations Director to deliver operational targets.
  • Working closely with the Learning and Development and HR teams to make sure that all operational surveyors and graduate trainees demonstrate the behaviours and competencies required.
  • Complying with and adhering to the highest standard of Health and Safety in relation to the behaviours and wellbeing of a remote workforce.
  • Supporting operational surveyors to deliver a high level of service delivery within the region, ensuring compliance with individual client requirements.

Key Benefits

  • Competitive basic salary.
  • Performance-based bonus.
  • Company car or car allowance.
  • Private healthcare plan.
  • Contributory pension scheme.
  • Share incentive plan.
  • Flexible additional PLC benefits package.
  • 27 days annual holiday. 

Apply 

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Loren Worrall on 07800705566, Matt Siddons on 07794392858 or email [email protected].

In your Application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).

 

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE



PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

 

What’s on offer?

A Rewarding Package

Market-leading salary & generous incentive package

Company Car Offering

Car allowance or company car options from a range of premium brands

Diverse and Consistent Workload

A great variety of work in every postcode

Work From Anywhere

Home-based working with our cutting-edge iPad technology

Tools for Success

We’ll provide you with everything you need and more to support your activities

Flexible Benefits

Private healthcare, pension scheme top ups, retail vouchers, Income Protection and Critical Illness cover

Invest in Your Growth

Keep your professional development on track with paid RICS membership and fully covered CPD requirements

Share Our Success

Become a true partner in our growth with access to SAYE and BAYE share investment plans

Investing in you

Our people are at the core of everything we do. We invest to provide efficiencies, enabling our surveyors to spend more time sharing their expert advice. We make a conscious effort for continuous growth and development of our people.

Frequently asked questions

Whether you’re buying a house, thinking of buying a house or just keen to understand more about the home buying process, you’re in the right place. We’ve been helping homebuyers for over 30 years and have national coverage with local experts.

  • What are the benefits of a HomePlus Home Survey Report?

    The HomePlus Digital Survey is a fully interactive, digital report, delivered directly to, and accessible on, your device. It offers much more than the standard Level 2:

    Defects and areas of concern are given a traffic light rating – so you can quickly review the “Red Lights”.

    It includes Energy Saving Trust information about the property’s probable energy costs, carbon emissions, proposed energy improvements and their potential savings.

    It also includes local area information, including schools, crime rates and broadband facilities.

    There are links to Checkatrade tradespeople, so you can obtain quotes for any repair or maintenance work.

    As the report is digital, you get instant access, and can move through the information more easily. You can zoom in on images, so you can see what the surveyor is reporting.

    You access the HomePlus Home Survey online, so it is delivered quickly and directly. And when it is available, your surveyor will book a call with you to talk you through the main items and discuss any concerns.

  • How much does a HomePlus or RICS Level 2 Home Survey cost?

    The value is far greater than the cost. The cost of an RICS Level 2 Home Survey varies depending on factors such as size and value of the property being surveyed. However, typically the cost ranges from £400 – £800+. It’s important to remember that this cost is an investment in your future. By having all available information about your potential new home before committing to purchasing it, you can make sure you don’t end up with costly surprises down the line.

    As a digital offering, the HomePlus digital survey costs less than the Level 1, Level 2 and Level 3 surveys.

  • How does it differ from the RICS Level 1 Report?

    The RICS Level 1 was formerly known as a condition report. It provides a basic inspection and report into the condition of a property. It is not as indepth as a Level 2 or Level 3.

    Your RICS surveyor will NOT give their professional opinion or advice on issues, repairs or maintenance, as they would for higher level surveys. They will only report on the condition.

    This is a paper-based/pdf report, and is not digitally interactive, unlike a HomePlus survey.

  • How does it differ from the RICS Level 3 Report?

    The RICS Level 3 Home Survey was formerly known as a Building Survey. It does NOT include a valuation, but does provide a more comprehensive report, going into more detail. If required, the Level 3 may test services (plumbing, electrics, heating) and give an indication into the cost of repair work.

    If your property is particularly old, or neglected, or significantly altered or extended, you may need a RICS Level 3 report – the Level 2 may not be adequate.

    The Level 3 is a paper-based/pdf, and not a digitally interactive report.

    Give us a call to discuss your needs on 08001699661.

Take your next step
We want to help our people to be the best version they can through a supportive culture, access to personal development and continuous improvement of our practices. If you'd like to be part of that apply now.