CALL US FREE TODAY TO BOOK A SURVEY

0800 169 9661

Who we are

The e.surv story began in 1989 when, as GA Valuations, we formed a subsidiary of general insurance provider, General Accident.

In 1992, the valuation business was separated from the company’s estate agency division and in 1999, on the cusp of a new millennium, we rebranded as e.surv Chartered Surveyors.

 

General Accident (then known as CGU) merged with Norwich Union in 2000 – the same year that we took our first valuation booking over the internet. We’ve been tracking and reporting everything online ever since.

 

Of course, what seemed like futuristic technology back then now forms part of daily life, but that hasn’t stopped us from trying to find new and better ways of doing the things that make a difference to our customers.

It wasn’t until 2004 that e.surv and our sister company, Your Move, left Norwich Union, and LSL Property Services PLC was formed. The Group continued its expansion through the acquisition of Reeds Rains Estate Agency, Homefast Property Lawyers, St Trinity Asset Management (formerly Halifax Corporate Services) and Templeton LPA.

 

In 2006, LSL Property Services plc was listed on the UK Stock Exchange in a £220m flotation and today, it remains one of the country’s leading providers of residential property services.

 

And e.surv? We’ve remained profitable despite experiencing some of the worst conditions in the UK housing market for over 25 years and have gone on to win award after award within our industry.

 

We’re very proud of the award-winning business we’ve built, and of the people we call clients and colleagues. Given our success to date, imagine what we can achieve together in the future…

Our people

Our purpose, vision and values

Our purpose, vision and values underpin everything we do at e.surv, every day. They define us and set the tone for the way we work. And because we believe that success comes from within, we’ve developed an honest and open culture that empowers our people to do their best, and enables our business to deliver results.

PURPOSE

Providing the UK's leading residential property risk service.

Delivering accurate and professional guidance on time, every time.

Working with our customers to develop solutions that exceed their expectations.

VISION

To be the most respected and most trusted residential property risk and surveying experts in the UK.

VALUES

We deliver what we promise, when we promise it

We know that for each homebuyer, a survey is a very personal matter. For that reason, we don’t think of our services as simple transactions – we think of them as promises. We apply our passion for property to every case, placing our customers at the heart of every decision we make, every product we design and every process we introduce.

We put our customers – and their needs – first

We build trusted and valued relationships with our clients and partners, most of whom we’ve worked with for many years. Our approach to customer service delivery and innovative product development reflects the needs and values of our clients. And by employing the best people in the market who share our passion, we continue to meet – and exceed – the needs of the market and deliver an efficient and cost-effective service.

We take an honest approach to business

As a regulated business, we have a responsibility to operate legally, ethically and transparently, maintain professionalism at all times, and test everything we do against the standards that matter to both us and our customers.

We listen, learn, and find better ways to make a difference

Our ability to meet our customers’ needs relies on our people being confident and competent in delivering an excellent service. We’re driven by feedback from our clients, customers and colleagues, and we’re specialists in turning opinions and ideas into positive action.

Our awards and accreditations

2017

rosette-blue

Moneyfacts Awards 2017: Highly Commended

ISO27001: Information Security

RoSPA Quality Safety Audit – Level 3

BS 18001 Occupational Health and Safety Audit System

What Mortgage Awards 2017: Highly Commended – Best Survey Provider

2016

rosette-green

Equity Release Awards 2016: Best Surveyor

Your Mortgage Awards 2016: Best Surveyor

RICS Matrics Young Surveyor of the Year Awards 2016: Finalist

Money Facts Awards 2016: Finalist

Mortgage Strategy Awards 2016: Best Surveyor/Valuer

2015

rosette-pink

What Mortgage? Awards 2015: Best Survey Provider

Equity Release Awards 2015: Best Surveyor

ONE VALUATION EVERY 25 SECONDS

OVER

0

RICS –
REGISTERED
SURVEYORS

OVER

0

GRADUATE
CAREERS
LAUNCHED

OVER

0

ZERO
HOURS
SURVEYORS

Over 200 clients

INDUSTRY LEADING TECHNOLOGY

Our communities

Our surveyors cover almost every square mile of the UK on a daily basis, so the people and the communities in which we work are incredibly important to us. And that’s why we’re committed to supporting the work of community development programmes and local charities across the UK.

Our environment

We’re committed to working in a way that both respects and protects our environment and reduces carbon emissions. That’s why we always email our reports to you (although you can request a paper copy at an additional cost) and when we produce printed literature, we use paper from sustainable forests.

 

And as we’re conscious of all the miles our surveyors rack up as they travel around the UK, the carbon emissions of our main car fleet are capped at 130g/km.

 

We also support a range of charitable causes close to the hearts of our colleagues.

Our corporate charity

We’ve spent almost 30 years helping customers to purchase their dream home. So when it came to nominating a good cause to support, Coming Home was an obvious choice. Coming Home is the Haig Housing Trust’s fundraising campaign to provide specially adapted homes for severely wounded ex-service personnel.